Support

Last updated 14 September 2026

Answered by a person, not a bot. Use the form below for billing, refunds, credits, account questions or anything else. We reply within two business days, and usually the same day.

Billing and payments

Invoices, card changes and cancellation are in the billing area of your account. Cancelling a plan stops the next payment and leaves your access and credits in place until the end of the period you have already paid for.

For anything about a payment — a refund request, a charge you do not recognise, a double charge — send us a message with your account email and the date and amount. Please do that before disputing it with your bank: we can almost always sort it out faster than a chargeback, and a chargeback suspends the account while it runs. Your 14-day right to change your mind, and what happens to refunds after it, are in sections 6 and 7 of the terms.

Credits

A scorecard costs 1 credit and a Stock Picker run costs 2. If an analysis fails through a fault on our side the credit returns to your balance automatically; if you think one has not, tell us the symbol and the approximate time through the contact form and we will check the ledger and put it right.

Your account and your data

To close your account, change your email, or ask for a copy or deletion of your personal data, send us a message. What we hold and for how long is on the privacy page.

Something looks wrong in an analysis

Odona is an analytical tool and its output is generated in part automatically, so it can be wrong — see section 2 of the terms. We do read these reports and they are how the product improves. Send the symbol, the date, and what you expected instead.

We cannot tell you whether to buy or sell anything. That decision is yours, and we are not authorised to advise on it.